November 15, 2022
PRESS RELEASE
Emergency SOS by way of satellite tv for pc accessible at this time on the iPhone 14 lineup within the US and Canada
iPhone 14 customers can now join with emergency providers when mobile and Wi-Fi protection will not be accessible; the service extends to France, Germany, Eire, and the UK in December
CUPERTINO, CALIFORNIA Apple at this time introduced its groundbreaking security service Emergency SOS by way of satellite tv for pc is now accessible to clients within the US and Canada. Accessible on all iPhone 14 fashions, the progressive know-how allows customers to message with emergency providers whereas exterior of mobile and Wi-Fi protection. Moreover, if customers need to reassure family and friends of their whereabouts whereas touring off the grid, they’ll now open the Discover My app and share their location by way of satellite tv for pc. Emergency SOS by way of satellite tv for pc is on the market within the US and Canada beginning at this time, November 15, and can come to France, Germany, Eire, and the UK in December.
“A number of the hottest locations to journey are off the overwhelmed path and easily lack mobile protection. With Emergency SOS by way of satellite tv for pc, the iPhone 14 lineup gives an indispensable instrument that may get customers the assistance they want whereas they’re off the grid,” mentioned Greg Joswiak, Apple’s senior vice chairman of Worldwide Advertising. “Our groups labored tirelessly to sort out a brand new set of technical challenges to carry this service to life, along with constructing a dependable on-the-ground infrastructure. Emergency SOS by way of satellite tv for pc is a breakthrough service accessible solely on the iPhone 14 lineup, and a brand new innovation that we hope will present our clients some peace of thoughts.”
Each mannequin within the iPhone 14 lineup — iPhone 14, iPhone 14 Plus, iPhone 14 Professional, and iPhone 14 Professional Max — can join on to a satellite tv for pc by way of a mix of custom-designed elements and deeply built-in software program. Emergency SOS by way of satellite tv for pc builds on current options very important to iPhone customers, together with Emergency SOS, Medical ID, emergency contacts, and Discover My location sharing, providing the power to hook up with a satellite tv for pc for a extra 360-degree strategy to sharing important data with emergency providers, household, and pals. This game-changing service permits Public Security Answering Factors (PSAPs) — or emergency providers name facilities — to hook up with much more customers in emergency conditions, and requires no further software program or protocols to allow communications. Customers will likely be linked on to emergency providers which might be outfitted to obtain textual content messages, or to relay facilities with Apple-trained emergency specialists who’re able to contact PSAPs that can’t obtain textual content messages on the consumer’s behalf.
“Offering Emergency SOS by way of satellite tv for pc is a crucial breakthrough that may save lives. The important work being finished by Apple to create progressive new options to help 911 suppliers and first responders is a large step ahead in defending Californians and the broader public throughout an emergency state of affairs,” mentioned Mark Ghilarducci, the California Governor’s Workplace of Emergency Companies’ director.
How Emergency SOS by way of Satellite tv for pc Works
iPhone can already shortly and simply name emergency providers if a consumer is in want of assist, even when they’re unable to dial 911, with a protracted press on the ability and quantity buttons, or by quickly urgent the ability button 5 instances. With Emergency SOS by way of satellite tv for pc — launched with the iPhone 14 lineup — if a consumer will not be in a position to attain emergency providers as a result of no mobile or Wi-Fi protection is on the market, an easy-to-use interface seems on iPhone to get the consumer assist using a satellite tv for pc connection. A brief questionnaire seems to assist the consumer reply very important questions with a number of easy faucets, which is transmitted to dispatchers within the preliminary message, to make sure they can shortly perceive a consumer’s state of affairs and site. Apple labored intently with consultants to evaluation commonplace questions and protocols to determine the commonest causes for calling emergency providers.
Following the questionnaire, the intuitive interface guides the consumer the place to level their iPhone to attach and sends the preliminary message. This message consists of the consumer’s questionnaire responses; location, together with altitude; iPhone battery stage; and Medical ID, if enabled. The questionnaire and follow-up messages are relayed instantly by way of satellite tv for pc to dispatchers that settle for textual content messages, or to relay facilities staffed by Apple‑educated specialists who can name for assistance on the consumer’s behalf. The transcript may also be shared with the consumer’s emergency contacts to maintain them knowledgeable.1
“We dedicate our lives to serving to individuals in want, however there are inevitably people who find themselves not in a position to contact a dispatcher. Emergency SOS by way of satellite tv for pc will enable us to assist iPhone customers in additional distant areas who won’t in any other case be capable to attain us,” mentioned Jennifer Kirkland, ENP, the Grand Junction Regional Communication Heart’s 911 heart supervisor. “As a result of this service requires no further know-how for PSAPs, and since Apple has applied a relay heart mannequin that 911 operators are acquainted with, we are able to anticipate a seamless rollout, each for the PSAPs that settle for textual content messages, and for these which might be nonetheless voice-only.”
Satellites transfer quickly, have low bandwidth, and are positioned a whole lot of miles away from Earth, so it may take a couple of minutes for even brief messages to get by way of. Apple designed and constructed {custom} elements and software program that enable iPhone 14 to hook up with a satellite tv for pc’s distinctive frequencies and not using a cumbersome antenna. A textual content compression algorithm was additionally developed to cut back the common dimension of messages by 3x, making the expertise as quick as attainable. With Emergency SOS by way of satellite tv for pc, customers can ship and obtain messages in as little as 15 seconds in clear circumstances.2 Utilizing the built-in Emergency SOS by way of satellite tv for pc demo, customers can take a look at satellite tv for pc connectivity on their iPhone by connecting to an actual satellite tv for pc in vary with out calling emergency providers, permitting them to expertise the method and familiarize themselves with the service.
“Emergency SOS by way of satellite tv for pc is not going to solely be helpful for individuals who dwell in rural areas with out mobile protection, but in addition for individuals who discover themselves within the path of a pure catastrophe that takes down cellular networks. It’ll enable members in impacted communities to attach with 911 and get assist, and that’s our mission,” mentioned Laurene Anderson, NENA: The 9-1-1 Affiliation’s president and Charlotte County, Florida’s E911 supervisor. “Consciousness and coaching will likely be key to seamless adoption of this service. What Apple is doing to unfold the phrase amongst dispatchers, and to let the group follow with a demo mode that doesn’t contact 911, will assist everybody know what to do when an emergency strikes.”
For customers who go off the grid however don’t expertise an emergency, this superior know-how additionally allows them to share their location by way of satellite tv for pc with Discover My. Within the Discover My app, customers can open the Me tab, swipe as much as see My Location by way of Satellite tv for pc, and faucet Ship My Location. The satellite tv for pc connection on the iPhone 14 lineup additionally works with different security options accessible on iPhone and Apple Watch, together with Crash Detection and Fall Detection.3
Availability
- Emergency SOS by way of satellite tv for pc and Discover My by way of satellite tv for pc can be found at this time within the US and Canada, and will likely be accessible in France, Germany, Eire, and the UK in December. The service will likely be included free of charge for 2 years beginning on the time of activation of a brand new iPhone 14, iPhone 14 Plus, iPhone 14 Professional, and iPhone 14 Professional Max.4
- Emergency SOS by way of satellite tv for pc and Discover My by way of satellite tv for pc require iOS 16.1.
About Apple
Apple revolutionized private know-how with the introduction of the Macintosh in 1984. At present, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch, and Apple TV. Apple’s 5 software program platforms — iOS, iPadOS, macOS, watchOS, and tvOS — present seamless experiences throughout all Apple gadgets and empower individuals with breakthrough providers together with the App Retailer, Apple Music, Apple Pay, and iCloud. Apple’s greater than 100,000 workers are devoted to creating the most effective merchandise on earth, and to leaving the world higher than we discovered it.
- As much as 10 emergency contacts utilizing iOS 16.1 and iMessage will see the consumer’s location, sort of emergency, and a dwell transcript of their dialog with emergency providers. Emergency contacts who will not be on iPhone, and iPhone customers who aren’t utilizing iOS 16.1 or iMessage, will see the consumer’s location and kind of emergency. The consumer can choose to cease sharing their data with an emergency contact at any time. As a way to attain the relay heart or dispatcher closest to the consumer, location data may also be shared with Apple.
- Connection and response instances fluctuate based mostly on location, website circumstances, and different elements. See help.apple.com/kb/HT213426 for extra data.
- Entry to a satellite tv for pc reference to Crash Detection and Fall Detection on Apple Watch requires a linked iPhone 14 mannequin operating iOS 16.1.
- Customers who bought an iPhone 14 mannequin earlier than the provision date of Emergency SOS by way of satellite tv for pc will obtain two years of the service free ranging from the service availability date.
Press Contacts
Alex Kirschner
Apple
(408) 974-2479
Renee Felton
Apple
(669) 276-2182
Apple Media Helpline
(408) 974-2042